Cancellation policy

Cancellation policy of WARCO Bodenbeläge GmbH

Right of cancellation

Consumers within the meaning of § 13 BGB have a right of cancellation in accordance with the following provisions:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods, in the case of goods delivered in partial shipments or pieces, however, only from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece. To exercise your right of cancellation, you must inform us

WARCO Bodenbeläge GmbH
Klemmhof 9
67433 Neustadt an der Weinstraße
Telefon: 063 21 91 52 990, Fax: 063 21 91 52 999

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. The cost of returning goods that cannot be sent by parcel post is approx. 100 € per pallet (in Germany). The cost of returning the goods is approx. 20% higher than the cost of sending them back.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality

Cancellation form

We would like to point out that the attached sample cancellation form can be used, but this is not mandatory.

(If you wish to cancel the contract, please complete this form and send it back to us).

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*)/received on (*):


Name of the consumer(s):


Address of the consumer(s):


Signature of the consumer(s)
(only for notification on paper):


Date .................................................................

(*) Delete as appropriate.